Car Rental Problems? You Have Rights.
Overcharged, refund refused, canceled reservation, or bad service?
We help renters seek a refund, or make their complaint heard — with no upfront payment.
Who We Are
CarRentRight's team works toward one objective: a positive resolution
- Structures and gathers information
- Evaluates our capacity to resolve the case
- Determines and communicates the best procedure
Always Free
- Manages communication
- Negotiates a fair and amicable resolution
- Resolves without unnecessary escalation
Always Free
- May be recommended if mediation does not resolve the case
- Independently reviews whether to accept the matter
- May prepare and file legal proceedings if appropriate
No upfront payment
How It Works
A simple, transparent, and legally sound process
Start
Describe what happened with your car rental, in your own words.
Authorization
Authorize us to assist you and communicate with the company involved.
Documentation
Upload relevant information about your case.
Evaluation
We assess your case, its strength, and determine the best way forward.
Mediation
We pursue amicable resolution through strong case documentation and clear legal grounding.
Further Action
If mediation does not resolve the matter, we may help you prepare the case for an independent local lawyer.
Resolution
The outcome is clearly communicated to you, and we help you follow the next steps toward resolution.
What It Means for You
A clear path from problem to resolution — without carrying the burden alone
Our platform helps you build a strong, well-prepared case from the start, so your claim or complaint is taken seriously — without wasting time.
Our team seeks an amicable resolution first, using solid documentation and clear legal grounding to resolve issues without unnecessary conflict.
For claims, if mediation is unsuccessful, we help prepare the case for an independent local lawyer. For complaints, we strengthen the case through collective and public consumer channels.
Our dashboard tracks your case from initial review to final outcome — whether that is a refund, a correction, or another resolution.
Fee Structure
No upfront payment — ever. If CRR proceeds with your claim, a fixed service fee may be added to the amount requested from the rental company.
First mediation attempt
€20
Second mediation attempt (if needed)
€45 total
Litigation handover (if needed)
€90 total
Complaints
Free
No upfront payment. If CRR proceeds with your claim, CRR's fixed service fee (€20, €45, or €90 depending on the escalation stage reached) may be added to the amount requested from the rental company. Complaints are always free.
Common cases: unfair damage charges, forced insurance, canceled reservations, refund issues, and bad service.
Start with no upfront payment